Introduction

In any team, there will be decisions to be made and problems to be solved. Learn a “how-to” process for solving compelling problems within and outside your team! You will learn how to creatively brainstorm solutions, face obstacles from a whole new perspective and discover how to effectively use a step-by-step process to achieve greater results.

Key benefit of Attending

• Solve problems and implement solutions
• Define problems clearly and set unambiguous standards for solutions
• Identify underlying causes for problems
• Evaluate feasibility of solutions in terms of business merit
• Choose the decision-making strategy that best fits the situation
• Improve your individual and team creativity in problem solving
• Choose the best solution from available alternatives
• Plan for effective implementation

Course Outline

Overview of Workshop and Problem-Solving and Decision-Making Model

• Attain an overview of the workshop and its overall objectives
• Identify key steps in the problem-solving and decision-making model
• Understand the purpose and benefits of each step in the model
• Understand why managers often fail to thoroughly follow the model when dealing with day-to-day work problems